Back from Search Engine Room 2008

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Speaking at SER 2008

Last Tuesday, 7 October 2008, I attended Search Engine Room in Sydney. I was one of the speakers and here is the full list.

  • Justin Baird, Product Specialist, Google
  • Sandeep Baruah, Group Manager – Online and Search & Directories, Sensis
  • Grace Chu, Managing Director, FirstClick
  • Chris Dimmock, Founder, Cogentis
  • Foad Fadaghi, Technology Editor, BRW
  • Chris Garner, Online Strategic Marketing Consultant, dgm
  • Tom Petryshen, CEO, Amplify
  • Cheryl Gledhill, Co-Founder, Molt:n Digital
  • Scott Gledhill, Co-Founder, Molt:n Digital
  • Frank Grasso, CEO, e-Channel
  • David Hawking, Chief Scientist, Funnelback
  • Rod Jacka, Managing Director, Panalysis
  • Michael Walmsley, GM – Competitive Intelligence and Search Marketing, Hitwise
  • Ash Nallawalla, Traffic Manager, Online Search & Directories, Sensis
  • Gary Ng, Director, E-Web Marketing
  • Jon Ostler, Founder, First Rate
  • Darren Rowse, ProBlogger
  • Marcelo Silva, General Manager, Outrider Australia
  • Jonathan Sinton, Strategy Director, Research International
  • Yury Shar, Director, Hotels Combined
  • Jim Stewart, Director, StewArtMedia.biz
  • Nathan Stewart, CEO, Alkemi
  • Chris Thomas, General Manager, Reseo.com
  • Lesley White, Head of Digital, Network PR
  • Susan Zabeti, Director, GroupM Search Australia

My presentation covered the challenges of corporate SEOs. The slide pack should be online at the SER website soon, but in brief I mentioned that large sites have many stakeholders and seemingly “obvious” SEO tactics cannot be executed in a short time-span. Here are my photographs from the event on Flickr.

Australia’s top 100 government websites

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It is useful for an SEO to check from time to time which Australian government websites are considered by Google’s ranking algorithm to have trust and authority. These sites show good toolbar PageRank and have quality backlinks. Well done to their webmasters!

According to a Google.com.au search for “www” and limiting it to .gov.au sites, here is Google’s verdict:

1. www.gov.au
2. Department of Immigration and Citizenship
3. Medicare Australia
4. Parliament of Australia
5. Innovation.gov.au
6. Centrelink
7. Australian War Memorial
8. Australian National Maritime Museum
9. Australian Taxation Office
10. National Museum of Australia
11. National Parks and Wildlife Service
12. City of Melbourne
13. Better Health Channel
14. Department of Veterans’ Affairs
15. Australian Bureau of Statistics
16. Australian Department of Foreign Affairs and Trade
17. AIATSIS
18. Department of Education, Employment and Workplace
19. Bureau of Meteorology
20. Customs
21. Department of Health and Ageing
22. Office of the Privacy Commissioner
23. Austrade – Australian Trade Commission
24. Department of Human Services
25. Department of the Environment, Water and Heritage
26. Department of Foreign Affairs and Trade
27. Australian Quarantine and Inspection Service
28. IP Australia
29. National Library of Australia
30. Australian Securities and Investments Commission
31. affa.gov.au
32. Biotechnology Australia
33. ACCC
34. AusAID
35. business.gov.au
36. australia.gov.au
37. Department of Climate Change
38. Community Water Grants
39. Human Rights and Equal Opportunity Commission
40. Reserve Bank of Australia
41. Department of Broadband, Communications and the Digital Economy
42. Northern Territory Government
43. AusIndustry
44. Going to Uni
45. Victoria Police
46. Geoscience Australia
47. workplace.gov.au
48. Food Standards Australia New Zealand
49. dewr.gov.au
50. Victoria Online
51. ACT Government
52. Department of Broadband, Communications and the Digital Economy
53. Department of Families, Housing, Community Services and Indigenous Affairs
54. Queensland Government
55. Workplace Authority
56. City of Sydney
57. ACMA
58. Australian Sports Commission
59. National Archives of Australia
60. Australian Antarctic Division
61. NSW RTA
62. National Health and Medical Research Council
63. Department of Infrastructure, Transport, Regional Development and Local Government
64. Great Barrier Reef Marine Park Authority
65. NSW Government Portal
66. Defence Science and Technology Organisation (DSTO)
67. Internet Visa Services Australia
68. Superannuation Complaints Tribunal
69. HealthInsite
70. ascc.gov.au
71. Therapeutic Goods Administration
72. Attorney-General’s Department
73. Australian Electoral Commission
74. Wagenet
75. Prime Minister of Australia
76. NOIE (AGIMO redirection page)
77. NTIS
78. Art Gallery of New South Wales
79. Government Education Portal
80. Endeavour Awards
81. The Treasury
82. NT WorkSafe
83. Australian Institute of Health and Welfare (AIHW)
84. National Gallery of Australia
85. Productivity Commission
86. Australian Federal Police
87. Department of Defence
88. Australia Council for the Arts
89. GreenPower
90. South Australia Central
91. Australian Institute of Criminology
92. Rural Industries Research and Development Corporation
93. SCAMwatch
94. Australian Government Emergency Management Australia
95. Brisbane City Council
96. Australian Institute of Marine Science
97. Australian Museum Online
98. ComLaw
99. Energy Rating
100. NSW Health

Since government departments tend to follow similar guidelines within their own level, e.g. a particular state or the Federal government, it was interesting to observe a variety of labelling practices. Not surprisingly, many webmasters still use the phrases “Welcome to …” or “home page” in the title tag. There is nothing wrong being neighbourly to web visitors, but SEO best practice advises against wasting this most valuable part of a web page on something non-essential.

There was no consistency with the way the titles were phrased – many used the official name, e.g. “Department of Blah”, while some used the contraction. Do you know what is AIATSIS? Now I know it is the Australian Institute of Aboriginal and Torres Strait Islander Studies. My preference would be to see the official title first in the title text. Since Google does not show more than 62 characters in the results heading, the viewer is left guessing what comes after “The Department of Infrastructure, Transport, Regional Development …”

The Federal government and national heritage websites have done a lot better than have the state governments when it comes to ranking. This is probably because they have a lot of quality incoming links, including from some state websites and large companies, whereas not many Federal sites would link to the various states. Local government has fared very poorly, again because of a lack of quality inbound links. At a quick glance, the first city council websites appear below #400.

This ranking is largely of academic interest, as the query looks for trust and authority. It does not attempt to show where a site would rank for a targeted search, such as “Waverley council rates enquiries” – the NSW council of that name ranks in the top two results. Each marketing manager of the representative departments should identify such important keyphrases and see if they rank in the top 20 results in Google, Live, Yahoo or Sensis. This is not something for the “IT department” to solve, even though they might nominally control access to the website.

SEO Certification – What Is Your View?

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Certified SEOI wrote this initially as a new forum post after I saw someone being disparaged for saying he is a “Certified SEO Professional”. I don’t believe we should poke fun at someone who claims to be a “certified SEO” or asks about certification offerings.

I see opportunistic charlatans through to some respected names in the industry who offer a certification. Just as a car driver’s licence is a certification but is not an endorsement of expertise, there is a case for SEO certification.

The Need

As a hiring manager, I know that in Melbourne it is next to impossible to advertise for an SEO and get more than one resume from someone who has real SEO experience, that is an in-house SEO role or an SEO agency background.

As a recipient of spam, I know there are numerous individuals and companies who claim to be SEO experts, but their websites show little evidence of this expertise. There are so-called SEO Certification companies who will sell you a certification badge, but again their own website shows little evidence of such knowledge.

There are people who ask about SEO certification, suggesting there is a need.

The Challenge

The usual question is “Who will certify the certifiers?” I don’t think there is a perfect answer, but the history of every profession might reveal a similar dilemma at the beginning. Are we happy to let the SEO profession remain an amorphous cloud?

If you asked within a given context, e.g. Webmasterworld members, who is an expert SEO, you might get a dozen names from anyone you ask and many of the answers would have a common core, say, five individuals.

Do we want a situation where the world has just five experts, certified by acclamation? Are they experts because they have time to display their logical reasoning at length — given that we cannot often see their work in practice?

Then there are other islands of expertise, such as other SEO forums, training companies, and SEM industry associations, who have their own list of experts, certified and otherwise.

What I see happening is similar to a university comparison. There is the Ivy League and then there is the rest, including the School of Hard Knocks. The putative certifying bodies will not go away just because some of us pooh-pooh their product. The self-trained experts will quietly continue to succeed by dint of their own effort. Some of these certifying entities will do a great job of marketing their Good Housekeeping Seal of Approval stamps and employers will begin to look for this Seal in resumes.

The Barriers

The main barrier is ego. Look at any person who rubbishes SEO certification. Has he positioned himself as an expert, say, by operating an SEO business? Has he convinced himself that he is really good because his projects have all been resounding successes? Therefore, he may feel no need to be certified. Is he threatened by a growing number of newbies clutching their certifications?

The other barrier is a lack of cohesion. Relatively few SEOs join SEO associations – for a variety of valid reasons, particularly when they work for their own websites and not for clients. While they do not need a certification, are they saying that they do not need formal SEO training, where the certificate is merely an outcome? If they were starting today, would they prefer the trial-and-error path that most of us have endured in our early days, until we found Webmasterworld?

Is there anything we can do to influence this outcome? Please comment.

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